F r e q u e n t l y   A s k e d  Q u e s t i o n s

We currently only ship within North America.

Shipping costs are calculated by Canada post and we have no control over it.

Unfortunately after an order has been confirmed, you can no longer add on to it but you can email us at support@luxebels.ca and we can invoice you for the new addition so you don’t have to pay for shipping.

Orders are processed within 3-5 business days and are then handed off to the shipping service. We have no control over when they get to the orders to ship them.

Once the order has been shipped, please allow for at least 24 hours to track the order.

Please wait 24-48 business hours after receiving the notification before contacting us to give the courier drivers time to complete delivery. If the order has still not arrived, check with your neighbors, post office, community mail room, etc. If the order is not found after this, please contact us by email at support@luxebels.ca with your order number. We will open a ticket with the courier for investigation. If the order is deemed lost and we are credited back, we will offer to reship your order at no cost to you.

Use canada post for shipping.